Who We Are and How This Policy Applies
This privacy policy applies to personal information collected by Airzone, based in Johannesburg and serving clients in Pretoria, Sandton, Randburg, Centurion and surrounding areas. It covers information received through our email channels, quotation requests, site assessments, service calls, forms, and any other direct interaction with our team.
The operator responsible for processing information on our behalf is Astros Marketing (Pty) Ltd. By contacting us, you acknowledge that we may process your information for lawful business purposes connected to zoned air-conditioning, ducted systems, design work, installations, controls programming, maintenance and support.
Information We Collect From Enquiries and Site Work
We only collect information that is reasonably needed to respond to your enquiry, prepare a quotation, schedule work, or provide after-sales support. This may include contact details, property information, access instructions, electrical load details, and technical notes about existing HVAC equipment or planned upgrades.
- Name, surname, telephone number and email address
- Physical address, suburb and site access details
- Company name, job title and billing details where relevant
- System specifications, room layouts, photographs and service history
- Communication records, quotes, invoices and payment references
Why We Use Your Personal Information
We use personal information to deliver the services you request and to manage our relationship with you. This includes assessing a site, preparing load calculations, designing a system, arranging installation, carrying out seasonal servicing, and responding to faults or upgrade requests.
- To contact you about quotations, appointments and service updates
- To plan and complete installations, balancing and commissioning
- To keep internal records, accounts and warranty notes
- To comply with legal, tax and regulatory duties
- To improve service quality and manage operational issues
We will not use your information for unrelated purposes without a lawful basis or your consent where required.
Sharing Information With Service Providers and Authorities
We may share information with trusted service providers who help us operate our business, for example communication providers, accounting support, payment processors, technical contractors, or logistics partners. These parties are required to handle information securely and only for the work they perform for us.
We may also disclose information where the law requires it, where we must protect our rights or property, or where disclosure is necessary to complete a service you have requested. We do not sell personal information.
Cookies, Device Data and Online Enquiries
When you send an enquiry online, basic technical information may be captured, such as your browser type, device information and approximate location derived from your connection. This helps us keep forms working correctly and understand how visitors use our pages.
Cookies may be used for functionality, security and performance. You can adjust your browser settings to block or remove cookies, although some features may not work properly if you do so.
How We Keep Information Safe and How Long We Keep It
We take reasonable technical and organisational measures to protect personal information from loss, unauthorised access, misuse or alteration. Access is limited to staff and service providers who need the information to do their work, and records are retained only for as long as needed for the purpose collected or as required by law.
Because our work often involves homes and offices in Johannesburg, Pretoria and nearby areas, records may need to be kept for project history, equipment servicing, compliance and billing. When information is no longer required, we aim to delete or de-identify it in a secure manner.
Your Rights Under POPIA and How to Contact Us
You may request access to the personal information we hold about you, ask us to correct inaccurate details, object to certain processing, or request deletion where lawful and appropriate. You may also withdraw consent where processing depends on consent. In some cases, we may still need to keep certain records for legal or contractual reasons.
To exercise your rights or raise a privacy concern, contact us at design@airzone.co.za. We may ask for proof of identity before releasing information or making changes. If you are not satisfied with our response, you may also contact the Information Regulator in South Africa.
Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our services, legal duties or internal processes. The latest version will apply from the date it is published or otherwise communicated. We encourage clients and suppliers to review it when they deal with us so they know how their information is handled.